Our Portfolio of Managed Services
Knowledge transfer, environment availability, access/connection details, project tracking & status reporting process. SLAs: Project management, software development, verification, IT help desk. Cost: per hour/application/issue basis.
Our Portfolio of Managed Services
We provide onsite managed services with scalable capacity to deliver end-to-end managed services.
Our portfolio of managed services include:
- Project Management and Delivery Services
- Custom Software Development Services
- Independent Verification and Validation Services and
- Release Management
Our Managed Services Process
Concept and Plan:
- Development of business case and charter, cost projection and time line,
- Risk Assessment and Planning,
- Dependency Assessment and Planning,
- Establishing deliverables and SLAs, and
- Review and approval by stakeholders.
Build and Test
- Build kick-off,
- Analysis and finalization of requirements,
- Design the solution,
- Develop and test the solution, and
- Roll out / implement the solution.
Run and Maintain
- Run application in production environment (scheduled jobs, monitoring and reporting),
- Maintain application (fixes and enhancements),
- Performance analysis and reporting, and
- Review and improvements.
Case Study: We provided ongoing level 2 & 3 maintenance and support services to a large Federal Agency in following areas:
- Release Management
- Oracle User Administration and Backup Management,
- OBIEE Support, and
- PostgreSQL
- Power BI and
- Tableau Support.
